We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return, your item must:
-
Be in the same condition that you received it;
-
Be unworn or unused, with original tags and packaging;
-
Include proof of purchase (order number or receipt).
To start a return, please contact us at:
contact@fishingtucunare.com
Once your return is approved, we will send you instructions and the return address.
Items sent back without first requesting a return will not be accepted.
Product Images and Expectations
Product photos on our website are for illustrative purposes only. They may include edited or styled images designed to showcase the item in the best possible context, sometimes using multiple units or staged arrangements.
However, all relevant product details — including material, dimensions, quantity, and usage — are clearly outlined in the written product description on each page.
We do not accept returns based solely on perceived differences between marketing images and the actual product, as long as the item matches the specifications provided in the description.
Non-Returnable Items
We do not accept returns for the following items:
-
Items purchased on sale;
-
Gift cards;
-
Custom or personalized products;
-
Perishable goods (such as food, flowers, or plants);
-
Personal care items (such as cosmetics or hygiene products);
-
Hazardous materials, flammable liquids, or gases.
If you have questions about your specific item, feel free to contact us.
Return Shipping Costs
We offer free shipping on all original orders. However, if you choose to return an item, you are responsible for the return shipping costs.
We recommend using a trackable shipping method. The return address will be provided once your return request is approved.
Exchanges
The fastest way to get the item you want is to return the product you have (if eligible) and make a separate purchase for the new item after your return is accepted.
European Union 3-Day Cooling-Off Period
If your order is being shipped to the European Union, you have the right to cancel or return your purchase within 3 days for any reason, without justification.
The product must be in the same condition you received it, unused, with tags, and in its original packaging. Proof of purchase is required.
Refunds
We will notify you once we’ve received and inspected your return. If your return is approved, your refund will be processed to your original payment method within 10 business days.
Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.
If more than 30 business days have passed since your return was approved and you still haven’t received your refund, please contact us at:
contact@fishingtucunare.com
Acceptance of Policy
By completing a purchase on our website, you acknowledge and agree to the terms of this return policy.
